Refund policy

Return and Refund Policy

At PairStore, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.

1. Return Eligibility

You may request a return if:

The product is damaged or defective

You received the wrong product

The product is significantly different from the description

The item is unused and in its original condition

To be eligible for a return, the product must:

Be in its original packaging

Not be used, washed, or damaged by the customer

Include all accessories (if applicable)

2. Return Timeframe

You must request a return within 5 days of receiving your order.

Return requests made after this period may not be accepted. To request a return, please contact us at - pairstoresupport@proton.me with your order number and clear photos of the product.

3. Refund Process

Once your return request is approved:

You will receive instructions on how to return the product

After we receive and inspect the item, we will confirm the refund

The refund will be processed to your original payment method

Refunds are usually processed within 4-5 business days after the returned item is received and approved.

4. Exchanges

We offer exchanges in the following cases:

The product is damaged

The wrong item was delivered

The product has a manufacturing defect

If you would like an exchange instead of a refund, please mention it in your return request email at - pairstoresupport@proton.me .

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 1-2 buisness days of delivery.

To help us resolve the issue quickly, please include:

Your order number

Clear photos of the product

Photos of the packaging (if damaged)

We will arrange a replacement or refund as soon as possible.

6. Non-Returnable Items

The following items may not be eligible for return:

Used products

Products damaged by the customer

Items returned without original packaging

Customized or personalized products (if applicable)

Clearance or sale items (if mentioned in the product description)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost.

If the return is requested for any other reason, the customer may be responsible for the return shipping charges.

Shipping costs are non-refundable unless the return is due to our error.

8. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Store Name: PairStore 

Email: pairstoresupport@proton.me